How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
Custom engraved items can not be returned for errors in spelling, font or color if they are engraved as per your instruction. Please be sure to
verify spelling, grammar and all pertinent information prior to placing your
order. If we engraved it the way you ordered it, it can not be returned.
Original sales receipt must accompany
We accept returns for exchange or refund 7 calendar days after delivery if an item arrives damaged, is engraved incorrectly, or is the wrong color. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Customer is responsible for all shipping costs if seller is not at fault.
The Engraving Spot
College Station, TX 77845
Customer Service # 936-727-9094