How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Refund/Return Policy:

Custom engraved items can not be returned for errors in spelling, font or color if they are engraved as per your instruction. Please be sure to verify spelling, grammar and all pertinent information prior to placing your order. If we engraved it the way you ordered it, it can not be returned.

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery if an item arrives damaged, is engraved incorrectly according to the original order, or is the wrong color. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order finish or a nameplate that is engraved as ordered.
  • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or refund to the original payment method.

Refunds are contingent upon inspection of item(s) once we receive it.

Customer is responsible for all shipping costs if seller is not at fault.

Contact Us:

The Engraving Spot
815 N 10th Street
Temple, TX 76501

Customer Service # 936-727-9094
Email: [email protected]